Terms & Conditions

1. About the club and these terms

Pachinko Rewards operates a licensed amusement and rewards venue at Crown Perth, Burswood WA. These terms govern your membership, entry to the venue, use of club services and use of this website. By purchasing a day pass, joining as a member, entering the floor or using this site you accept these terms.

The Club operates under an amusement and rewards licence — winnings are redeemed as points, prizes and club credit. There is no cash payout for play on the floor.

2. Membership and entry

• Entry is strictly 18+. Valid photo ID is required at the door and may be requested at any time on the floor.
• Day passes are available to non-members for single-visit access. Member guests must be signed in at reception by the hosting member.
• Memberships renew monthly or annually depending on the plan chosen at sign-up. Tier benefits are as described on the pricing page at the time of purchase.
• A 30-day cooling-off period applies to new memberships — cancel within 30 days for a full refund, no questions asked.
• We may refuse entry or suspend membership for breach of these terms, intoxication, or conduct that threatens the safety or enjoyment of others.

3. Conduct on the floor

The floor runs on courtesy. The short version of the house rules:

• Reserved machines — a card or tray on a seat means the machine is taken
• One seat, one machine per player during peak sessions
• Balls stay in trays — spilled trays must be reported to a host
• Photography of machines and other players is not permitted on the floor
• Abusive language, intoxication and aggressive behaviour ends the visit

Floor staff decisions on conduct are final for the visit. Repeated breaches lead to membership suspension or revocation without refund.

4. Play, points and rewards

• Session and points data is tracked on your member card and is authoritative for balances and redemptions.
• Points never expire while membership remains active. Lapsed memberships have a 90-day grace period.
• Redemption values are published at the rewards counter and may change with notice on this page.
• Tournament and jackpot challenge rules are posted at the stage before each event; the marshal's ruling is final.
• Session limits and self-exclusion tools are available on every member card — ask any host.

5. Bookings, events and cancellations

• Lounge and event bookings are confirmed on payment or deposit and are subject to the cancellation windows in our Refund Policy.
• A 24-hour courtesy hold applies to tentative booking enquiries.
• We may reschedule events if minimum numbers are not met — registered guests are offered rebooking or full refund.
• Outside food and drink are not permitted under our licence, including celebration cakes unless arranged with the kitchen.

6. Liability

To the extent permitted by law, the Club is not liable for: loss or theft of personal property on the premises (use the lockers provided), outcomes of play on machines (all machines are regulated and audited), or indirect losses arising from cancelled or rescheduled events. Nothing in these terms excludes rights you have under Australian Consumer Law.

7. Use of this website

Content on this site is for general information and may change without notice. You may not reproduce site content commercially, use automated tools to scrape it, or misrepresent it. Links to third-party sites are provided for convenience; we are not responsible for their content.

8. Governing law and changes

These terms are governed by the laws of Western Australia. Disputes are subject to the courts of WA. We may update these terms from time to time — material changes are notified to members by email, and the current version is always on this page. Continued use of the club or site after changes constitutes acceptance.