Message received

Thank you — your enquiry has landed on the events desk. A coordinator will reply within the hour during opening times, or by noon tomorrow if we're closed.

What happens next

Three steps, all handled by humans

We read it properly

Your message goes to the coordinator who owns that area — lounges, events or membership — not a generic inbox.

You get a real answer

Availability, pricing, options — a specific reply, usually within the hour during opening times.

We hold it if needed

Booking requests get a 24-hour courtesy hold while you decide — no payment taken until you confirm.

Expected response times

During club hours (Mon–Thu 12:00–02:00, Fri–Sun 11:00–04:00) we typically reply within 60 minutes. Overnight messages are answered by noon the following day.

Meanwhile, browse the FAQ

While you wait

The three services most people ask about

VIP Membership

From $9/mo — points, discounts, priority booking.

Learn more

Private Lounge Hire

Six suites for 2–14 guests, from $140/hr.

Learn more

Beginner Masterclass

90 minutes, $79 — with $40 play credit included.

Learn more

From the journal

Worth a read meanwhile

All articles

First-visit etiquette

The unwritten rules, in five minutes.

How the machines work

Physics, nails and payout cycles.

Maximising points

Patterns the card rewards most.

Can't wait?

The floor is probably open right now

Walk-ins are always welcome — day passes at reception, five minutes and you're on a machine. If your question can't wait, come ask it in person.

Crown Perth, Great Eastern Hwy, Burswood WA 6100

+61 8 9362 8888

[email protected]

Quick answers

While you wait

Usually under an hour during opening times, and by noon the next day for overnight messages. Lounge availability checks tend to be the fastest — under twenty minutes.

No — nothing is charged until you confirm a booking in writing. Courtesy holds last 24 hours, so you have time to think.

Just send another through the contact form mentioning it's a correction — the coordinator will merge them.

See you at the cage

Back to the floor, or explore what the club offers while you wait for our reply.

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